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Written by a NHS patient
2nd September 2022


I have been visiting New Cross Hospital quite regularly recently. From the team that carries out mammograms, biopsies, staff in the Beynon Centre, to the surgical team, breast care nurses, health care nurses and Admin team, I cannot fault anyone or any part of the dedicated service I have received. Everyone I have come across, or been treated by, has been friendly, professional, understanding and supportive. Not once have I felt like I was wasting anyone’s time, or that I was being a nuisance. I was fortunate enough to have my own room and I did not feel excluded or forgotten, and felt I received exactly the same treatment even though I was not on the main ward. Everyone was extremely busy and on the go at all times, but they remained cheerful and polite when they must have been exhausted, popping in from time to time in between meal times an medication to make sure I was ok and to ask if I needed anything. I met quite a few staff during my appointments and stay and am totally satisfied with how I was treated throughout. I can not fault my surroundings and how I was treated before, during and after my admission.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe