(NAMS) Prescription Service
Phoenix Centre, Millennium Way West, Nottingham, NG8 6AS Also known as: FittleworthReviews
Reviews
I wasn't treated in a hospital on this occasion, it was a video call. So I'm not sure how relevant these questions are.
Thank you for taking the time to leave your feedback. I am sorry that all of the questions were not relevant to your video call but it is important that we monitor the satisfaction of all service users regardless of which of our clinics is used. I am sorry to see that you scored 3 out of 5 for the recommend question and would be interested to learn why this is so that we can improve our service for everyone. Please feel free to contact me by phone or email. Andrew
Stoma Care review with Tammy Temple was excellent. She listened sympathetically to my concerns, and showed great patience (I rambled on a bit!), whilst making constructive and helpful suggestions regarding possible alternatives to my current stoma management routine. Tammy was helpful, supportive and understanding throughout the review. It was invaluable being given the opportunity to be able to talk frankly and at length about the impact of having a stoma and hernia with somebody empathic and knowledgeable.
What a lovely review. Thank you so much for taking the time to share your experience. We are here to listen and help (even if you do ramble on a bit!)
Clean, Covid safe, accommodating and friendly staff.
Thanks for this review. We are glad you felt welcomed and safe.
Today I had a review conducted by Tammy Temple and found her to be pleasant and helpful, as has been the case with all the staff I have dealt with at NAMS.
The only issue I have experienced was in the early days of lock-down and the time taken to process calls. This was understandable in the circumstances.
Thanks for your feedback and nice words about Tammy and the other staff. We are sorry that the call handling times were affected during the early days of lockdown whilst we were making the working conditions safe for our staff. We appreciate your understanding on this matter.
I attended this clinic after ringing with a problem the previous day.The staff acted very professional and sympathetically and assured us that they had seen the problem before and that it could be sorted,which it was very simply and quickly. We couldn't thank them enough.
Thanks for the review. We are glad that we were able to address your problem quickly and effectively.
Fantastic
Short and sweet but that one word says it all. Thank you!
we came in on a phone call we were met by Tammy who was polite and very friendly which put us at ease. she explained all details to us ,also showed us new ostomy bags to try thankyou for all your help.you were great.
It is great to read that we were able to accommodate your needs quickly and that Tammy was able to put you at ease. I hope your new ostomy bags work well for you. Thanks.
A very efficient and friendly service provided by all at nams. I was given an appointment for the same day, the nurse was on time and made me feel very comfortable
It is important that people feel comfortable when they come to see us. Thank you for sharing this.
Always there to help, good information about my problem and informative.
Thank you for taking the time to write this. We are here to help and offer advice as needed and it is important to us that people know this.
Treated with respect and dignity. Thank you
Thank you for feeding this back. Ensuring everyone is treated with dignity and respect is one of our important goals.