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27th January 2022


Lynne treated me with respect and understanding from the get go. She was caring and very gentle in her examination but thorough. I would have no problem with seeing her again, it was almost like I’d had her regularly, I was that comfortable with her. Also, every time I call NAMS the people on the other end of the phone are very respectful, try very hard to help you and kind towards me. I never feel uncomfortable about calling them like I do when I have to normally make a phone call!

Suggested improvements
Off hand, I can’t think

Experience
Dignity/Respect
Involvement
Information
Staff
Listening
Manage Condition
Activities
Consent