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21st January 2022


I was treated at the dot with great friendliness and asked to be seated and wait. Tammy then came after just a couple of minutes. She was very friendly and reassuring. She asked couple of questions and completed my examination. She reassessed the size of the stoma pouch and corrected it. She then invited me to sit down and ask any questions. She answered precisely and professionally putting me at ease. I felt that any queries I had weren’t silly and were answered kindly and with confidence. My experience was made very easy by her kind professional and friendly approach. The only thing I could criticise is that the signage to get to the building isn’t very clear and needs improvement.

Suggested improvements
Put larger signage to make it easier to find.

Experience
Dignity/Respect
Involvement
Information
Staff
Listening
Manage Condition
Activities
Consent