(NAMS) Prescription Service
Phoenix Centre, Millennium Way West, Nottingham, NG8 6AS Also known as: Fittleworth
1,009
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
(NAMS) Prescription Service
2022-08-19
Person
5
5
0
Review of (NAMS) Prescription Service
19th August 2022
Very nice to have good service and personal visit
Suggested improvements
Keep everything as it is it’s working
(NAMS) Prescription Service
2022-08-18
Person
5
5
0
Review of (NAMS) Prescription Service
18th August 2022
always get treated as a human being patient not a number or another job on a list
(NAMS) Prescription Service
2022-08-18
Person
2
5
0
Review of (NAMS) Prescription Service
18th August 2022
They don't understand that I need more adhesive sprays in the hot weather as it evaporates quickly and with travelling to warmer climates this exacerbates the situation. All they seem to be interested in is cutting my supplies back - my stomach and the skin around it is now sore.
This situation is very stressful - without the adhesive removed I cannot remove my pouch. I've spoken to 3 people there now and they do not understand.
Suggested improvements
Get people on board who know about stoma care - I know my stoma better than anybody so do not tell me what I do not need....very poor empathy.
2022-09-06 15:31:05
Response from (NAMS) Prescription Service
Thank you for taking the time to leave your review. I am sorry to hear that you are dissatisfied with the service that you have received regarding your adhesive remover sprays. I believe the people you have spoken to are our prescription coordinators who are asked to contact one of the nursing team when any changes to products are requested so that any changes made are clinically appropriate. It is because we do know, and care, about stoma care that we suggest a clinical review in these situations to make sure we properly understand the needs of the people using our service. If you have not had a review consultation with one of our Specialist Stoma Care Nurses please do call and ask for one so that we can help.
(NAMS) Prescription Service
2022-08-16
Person
5
5
0
Review of (NAMS) Prescription Service
16th August 2022
Excellent care from the nurse! Listened to my problems and made me feel very comfortable
Suggested improvements
Nothing
(NAMS) Prescription Service
2022-08-16
Person
5
5
0
Review of (NAMS) Prescription Service
16th August 2022
After the lack of care I had previously received from the hospital it was a pleasure to receive such professional care.
Suggested improvements
Nothing
(NAMS) Prescription Service
2022-08-14
Person
4
5
0
Review of (NAMS) Prescription Service
14th August 2022
The entire service (nurses and prescription telephone operators) is exceptional. All staff are caring and considerate any queries I may have are answered promptly with very helpful possible solutions. Thank you.
(NAMS) Prescription Service
2022-08-12
Person
4
5
0
Review of (NAMS) Prescription Service
12th August 2022
(NAMS) Prescription Service
2022-08-12
Person
5
5
0
Review of (NAMS) Prescription Service
12th August 2022
Very happy and very helpful.
Suggested improvements
Nothing.
(NAMS) Prescription Service
2022-08-11
Person
4
5
0
Review of (NAMS) Prescription Service
11th August 2022
Called for help and requested a review as I was having issue's with leaks. I was given an appointment for a few day's time but the lady realised I was really struggling and went above and beyond and contacted the nurse and they arranged for me to be seen on the same day. The stoma nurse was very helpful and knowledgeable. He gave me some new items to try. I am very, very happy with the service I received and the helpful advice. Excellent service
Suggested improvements
Nothing
(NAMS) Prescription Service
2022-08-10
Person
4
5
0
Review of (NAMS) Prescription Service
10th August 2022
Very satisfied with the home visit, even though it was just a quick check on skin/stoma condition and appliance fitting.
Suggested improvements
Couldn’t have been better.
