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Written by a NHS patient
11th March 2024


Filthy toilets - used paper towels strewn over the 2 toilets I used. Disabled toilet had plastic yellow safety thing stuck in middle of floor?? Had to push my friend in wheelchair as no staff - from car park to fracture to prescription collection - it was a long, long way between each! Parking was non existent - cars parked over lowered kerbs, people in disabled bays with no blue badge, took half hour to get space. Very chaotic place - four female staff stood in hallway discussing plans for their evening as elderly lady struggled to control wheelchair with badly injured husband on way to fracture clinic. I parked my friend up & helped this woman myself- absolutely appalling place - avoid at all costs.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe