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Written by a carer
19th January 2019


My daughter went 2 A&E in extreme pain late at night. It was extremely busy. After 45 minutes waiting, my daughter felt like she was about to pass out so I told the staff this. She said she would call through and get her seen quicker. This did not happen as everyone else got seen before her. The nurse who was taking her details was not very forthcoming and we felt like we were being a nuisance to her. She left us waiting for 2 hours and I had to go and see what was happening. Eventually, a doctor came and said there was nothing more they could do and asked us to go to Wishaw hospital. The staff there were so pleasant and helpful unlike Monklands!

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Dignity/Respect
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Information
Cleanliness
Staff