Manor Hospital 2017-03-09 Person 5 5 0

I was admitted three times by ambulance, with a brilliant support and care shown by the Paramedics. The A&E although very busy was a welcoming sight as the Doctors checked me thoroughly and discussed their findings. On my third visit I was seen by Miss Addison who suggested surgery as I had pancreatitis and needed operation to remove my gaul bladder by key hole surgery. The only way I could suggest improvements would be to have additional nursing staff / doctors as it was quite obvious that all staff were working under tremendous pressure and were under staffed. Having said that the staff were very professional and did a great job whilst I was there for all patients admitted through A&E. My surgeon Miss Addison was fantastic and a top professional. I have already put on comments earlier but will repeat them in case they haven't been recorded. Miss Addison is a very professional, caring and polite young lady. Her bedside manner is excellent, and she puts you at ease in the way she discusses the findings of blood tests, scans etc. and what is necessary going forward to sort out the problem. In my case I was admitted to the Manor Hospital three times with severe stomach pains. The third time I was admitted Miss Addison came to see me and said I have Pancreatitis caused by debris. This had cause inflammation of my pancreas and infection to my gaul bladder. She said she would operate to remove my gaul bladder by way of key hole surgery. She discussed everything I needed to know about the operation, and that providing there were no emergencies the following day which was a Monday, she would operate and it would take between one and two hours. She came to see me late Monday and apologised that they had to cancel my operation due to emergencies but it would be again planned for the following day. On the Tuesday once again Miss Addison came to see me late afternoon / early evening and once again apologised for the cancellation due to emergencies. She stated very sincerely that my operation would go ahead on the Wednesday even if she has to work until midnight. My operation went ahead on the Wednesday early afternoon as promised by Miss Addison. The operation was a success and I was discharged the following day. I was told I would have a follow up meeting with Miss Addison which I did 6 weeks later to discuss the operation. Everything was ok after the operation and the pancreas was now clear. Miss Addison is a first class surgeon and a truly lovely young lady who does a wonderful job. Anyone who is due an operation to be carried out by Miss Addison and her team, you will be in first class hands.