Kingston Hospital

I had a very disappointing experience at Kingston Hospital. The staff member in rheumatology department I dealt with was rude, dismissive, and completely unhelpful. My health deteriorates, but I felt like my concerns were not taken seriously at all, and I was not properly listened to. It is frustrating and upsetting to be treated this way, especially in a healthcare setting where clear communication and compassion are so important. I left feeling ignored and dissatisfied with the level of care and professionalism shown. Do not choose this hospital, they don't care about your health.

One star for most, but to say I feel unsafe is the biggest understatement of all time. There are many complaints I have, from the fact you caused the lights, which I cannot tolerate to tear through my retina which needed an immediate lazer orecedure to fix to an even more serious situation recently. It has been well doccumented that for me, a level 10 pain makes me dissociative. This means I have no idea what I am doing. I am completely unnawear. I have said this time and time again. I was admitted for severe pain. I have a fibroid which is pushing on my bladder and causing a lot of pain. The Dr, Miss Fleming, decided to take me off the medication that works for me, moving me onto one that irritates my tummy and doesn't work even 5% as well and as a result, my pain level reached a level 10. There is a large amount of time where dont remember anything at all. When I came out of this state, apparently where I had been given my medication, I was sat opposite the ward housekeeper, a woman who is possibly the rudest people working on the ward who wrote things down about me that I know are lies and even laughed at me. To laugh at someone who has autism and has just had an extremely scary situation is absolutely abhorrant and unforgivable. The day only got worse. I was treated like a mental patient. Various lines were crossed, I was constantly disrespected and I had no privacy. I wasn't even allowed to pee wothput her being there despite the fact I was clearly nolonger dissociative and back to the same person they had known for 6 1/2 weeks. These people, even the DRS dont seem to understand the word dissociative. I was SO upset and emotional about the ordeal I had faced, and during the day, not ONE person came in to talk to me like a human being. As if I mattered. Nobody came to comfort me or make sure I was actually OK from the ordeal. Then the Dr came in. Dr Fleming, who once again failed to understand what I was talking about. I understand Drs dont like to fail patients but I feel I have been completely disregarded and thrown out by this Dr and absolutely NO respect given to my actual needs. Then, she called the psychiatrists in, because I had voiced that I was worried about the pain getting to that level again. Again, not understanding that it is DISSOCIATIVE, NOT mental health condition. Anything, the psychiatrists came and it was a good conversation, but they agree that this is not a mental health issue and likely how my brain reacts to pain being an autistic person, amongst other things. But the fact is, my Dr and her team have taken no time to actually get to know me. Then came the discharge. When the nurse in charge she told me that the dr teams have taken me off one of the pain killers. One of the main ones I take when the pain is literally reaching a level I cant cope with to bring me down. Nobody bothered to come can tell me, or tell me the day before, which was when I was meant to leave the hospital sp that I cpuld get it from the GP (its a drug ive literally been on for over 2 1/2 years) no, they just didnt prescribe me. So I said I was not going to go until I found out why. Then the most nasty, condescending Dr ive ever met came in and started telling me that "the multiple teams decided to take me off it" and she was rude from the start. Although I was happy to learn a few things, things us mere peasants would never know, like "Drs go to university to train to be Drs" and how they "NHS is free." The NHS is NOT free. Ive paid huge amounts of taxes for is, as have most British people so that's an ignorant statement. She also said that "they've all been very patient with me" but would NOT tell me what on earth she meant. I later asked some of the nurses who have looked after me for 6 1/2 weeks if they felt they had to be patient and they all said it was an out of line statement and absolutely not. I have always been really honest with my Dr team, but after this experience, I am going to have to remove that heart from my sleeve and stop being so open with them which breaks my heart. Its NOT my nature and I always thought at being as transparent as possible was the best way to be. But from now on my guard will constantly be up. Because of my experience at Kingston hospital I will never be the person I was. Its changed my way of thinking and its taken away my faith, not only in the hospital but in the NHS. If they can have such a blatant disregard for my health and bully me this way I cant trust them. There were other things that went on that are not right as well but this review is long enough. Sadly this hospital also sent me home early and it turned out I had pnumonia earlier this year as after I told them I couldn't breath. I was seriously poorly. My advice would be not to trust them really. While I have one good surgeon who I love, as he REALLY listens and knows me well. I feel there is mutual respect. But sadly there is nobody else I trust there at all.

I am currently sitting waiting for day surgery. I have been here now two and a half hours - I'm not even in a gown yet and have only just been given access to a room I can sit in to wait. It would appear they ask everyone to arrive at 7am and it's just bad luck if you're last on the list. I haven't eaten or drunk now for nearly 12 hours, I'm already terrified and I'm sitting here in tears. Awful, Awful, awful

Extremely positive experience at radiology walk-in. No waiting time, lovely, caring and competent staff.

Went for a diagnosis of gum and tooth pain that has been going on for 6 years, referred by dentist. Based on every previous experience I knew I would get fobbed off and I did again. If the dentist or doctor doesn't know what the problem is, they really need to learn to say that. Vague euphemisms and jargon is damaging and unprofessional and it is British medics go to. In this case, the dentist didn't even attempt to try to hide that he knew what the problem with my teeth is, but he didn't want to treat me, or allow my NHS dentist to treat me. Presumably because he likes to be paid to not do work. So I'll be in pain the rest of my life so it seems.

Like most hospitals the nursing staff are very overworked, but are very kind. However, what I experienced is that most of the doctors are extremely ageist. I was asked every day if I used walking aid, which I don't and never have. One morning the doctor asked me which blood thinners I was on. I said none and never have been. That afternoon when meds were being brought round the nurse asked which arm he should use. When I questioned for what he said blood thinners I was so lucky to have questioned him. I have no need for blood thinners. Doctors need to listen to patients and not presume that because they are older they should be pumped with unnecessary and potentially dangerous medication.

A few months ago, my dad was admitted to the hospital, and I had the privilege of being by his side throughout his stay. I was truly amazed by the exceptional care, professionalism, and dedication displayed by the entire staff. From the doctors and nurses to every team member, we were met with kindness, warmth, and an unwavering commitment to patient care. The environment was clean, welcoming, and entirely focused on the well-being of patients, which put us at ease. The medical attention was prompt and efficient, exceeding all expectations. If I could personally thank each and every one of you with a heartfelt hug for going above and beyond in your roles, I absolutely would. Thank you from the bottom of my heart for everything you do.

I am so sad that Mr Nishil Modi is leaving the Orthopaedic Department. He has been the most kind and caring Consultant anyone could have wished to be seen by. I have a complicated history and he took the time to listen to my concerns and explain the various options making sure that I fully understood the possible outcomes. I wish him every happiness in his new post in Norfolk.

All the team was greta especially Charlotte B and DR Heath Harlow D

Heartbreaking treatment... I spent 8 long hours in A&E while the doctors chatted amongst themselves. It's a tragic truth about our system... Numerous children waiting for hours... Even a dog deserves more compassionate care.