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4th July 2024


I was left waiting for the nurses who were waiting for the doctors to tell them what was to be done, who were then waiting for a drug chart to confirm they can give pain killers. And left my mother in pain all night. Crying because of the pain, she is 83 and no one should have to wait for painkillers, especially in the A&E I have never seen my mother look so helpless.

Suggested improvements
Treat elderly patients with respect, and in a humane way and give them pain relief.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse