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9th July 2024


UCT was good but disappointed as Admin delayed the process. The Dr was excellent but had to wait. A&E experience was relatively quick. I am disappointed as I have been admitted on Friday and I still have not had the CT scan. I understand there are more patients that have urgent reasons but I too was an urgent care patient and I still have to wait and I cannot be told how far down the list I am. I feel I am taking a bed which could be given to another deserving patient. Having said the above I am still grateful for our NHS service.

Suggested improvements
Unfortunately patients that are admitted into a ward from A&E must be informed where they are on the list for scans X-rays etc. in order to keep beds ready for the next lot that will be admitted.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse