King George Hospital 2024-04-28 Person 3 5 0

I walked into A and E unit of KGH after being referred by a clinician from 111 on 26th April 7.15 PM. I had an accidental overdose of a medicine I am taking since a week. There were about 15 patients before me. Reception staff and nurses were kind and very helpful.My bloods were taken to analyse if everything was ok after overdose.The first meeting with doctor came soon after bloods were taken.He listened my health history and took details of my overdose.He asked about how I was feeling and informed me I had to wait to for blood test results and once it is ready he will review and do what is next . By this time it was 9.30. Next around 11.00 PM I was told to isolate myself in isolation area due to my already existing health concerns and I agreed.From then on no communication from anyone.Waited till 2 am no response and on enquiring was told my results are not ready. More waiting and I checked with staff again by 5.30 am to know my results came long ago but no doctor to review patients. I was eighth in que to be seen by Doctor.Waiting still continues and 7.30 am again I was told no doctors available.I will be seen only by day staff doctors. By 9.30 finally I was reviewed by a doctor She explained I was on an observance for six hours which night shift Dr never mentioned.My blood results was ok and Dr mentioned how to look after myself for next couple of days and let go.

Lack of communication from night shift doctor that I was on an observation is not acceptable.Such long waiting hours thats a total of 14 hours spend in A and E is not at all acceptable. Staff doing blood works need to be more kind and needs training on dealing with patients.Nurses and Receptionists were great.The doctors were in general great but more doctors need to be in A and E to make patients life easy. Better communication with patients to inform what is happening with their care is important.Can see A and E staff are extremely stretched and need more staffs to ease out things. Toilets were clean in the evening when I arrived and my morning became really filthy. I informed reception staff and they quickly reacted by calling in the cleaner. Looks like there was either no cleaner in the night shift or didn't do a good job.Can see how restless and helpless all patients felt with such long waiting times and no communication from staff. Had to chase the staff many times to find out whats happening.Very exhausting experience.More staff[doctors] need to be deployed in A and E.