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28th April 2024


I went into A&E because my GP sent me there after a blood test that had alarming results. It was 3 hours before a doctor saw me. He was totally dismissive of my condition and seemed very annoyed...he said the GP is wasting NHS resources by sending me there - this was a young Indian doctor. He told me I could wait to see what my repeat blood test results said at A&E or I could go home. I chose to wait and thank god I did. I was assigned to CDU unit, where I was seen by another doctor 7 hours of waiting. Total waiting time was 10 hours. However this female muslim doctor was very caring and loving. She said I had to be admitted to the hospital straight away. I was admitted and had to stay for 4 days. I had to be given intravenous antibiotic. Had I listened to the first Indian doctor who was so dismissive and went home, I could have died from sepsis.

Suggested improvements
Waiting time could be better. At no point was I told how long it might take me to be seen...it would have been good if I was kept informed as to what's happening.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse