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4th July 2024


All staff were polite and friendly apart from the first nurse I spoke to in the urgent care dept, who didn't really explain anything and was curt and rude in the manner that she spoke to me.

Suggested improvements
The waiting times were excessive. I arrived at around 0630hrs and left at 1720hrs, most of which was spent in the a&e reception area.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse