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King George Hospital 2024-07-04 Person 1 5 0

Luck of communication, no information is given regarding your treatment. If asked staff have no precise answers to your questions. All they keep says is we will inform you, that could take more than few hours. A & E department is busy l understand but patients are not made comfortable while waiting. I spend 3 days in A&E sent by my GP with info. For my condition yet spend almost every hour's of 3 days on the A&E waiting area. Finally a decision was made to keep me as inpatient and a bed was offered to me . A nurse came to say you are going home and got me off the bed and sat me on the reclining chair, bearing in mind l went in A&E with back injury. I asked for a pillow to support my back, nothing was given. While l spend the night on a reclining chair, I used my backpack to support my back. Finally l felt that if l stay there any long l could potentially damage my back ever more.

The service needs to be more user friendly and improvement and communication need to be done between staff and patient . Therefore patient are not feeling helpless.