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9th July 2024


I felt well-treated in KGH. I'll that there's need for an Emergency Dept Manager and all EMS staff should possess an IPAD-style portable terminal with online access to FULL PATIENT RECORDS as I had repeated blood tests and repeated requests for my history UNNECESSARILY on my visit!! This can get a lot better and more efficient. Thank you!.

Suggested improvements
Online records access. IPAD-style personal info platforms for all EMS staff. A general manager for ALL URGENT CARE CHANNELS Disproportionate non-British patient base (80%)numbers should open many other inquiry avenues.

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse