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2nd May 2024


I was not seen by my consultant as planned and was. Registrar who laughed at me for crying and I was told she didn't have access to my referral and had no idea why I was there I was there as I'd been told by rapid diagnostic clinic consultant that I needed a 2 week referral based on my ultrasound findings I feel totally humiliated the way she laughed at me and didn't listen when j was trying to say I I was here from scan findings she said there was nothing here and then said to me well your 47 years old when I ahd to correct her I'm 38 I don't think she even knew who I was

Suggested improvements
If people are at hospital for an urgent referral from inside rhe hospital to see a consultant they should be seen by a doctor that has knowledge of the referral at least What a waste of time

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse