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Written by a carer
20th May 2016


Having arrived at 10:45am for an 11:15am appointment, I am very unsatisfied with the process.I checked in at reception and then simply sat waiting in Base 4 for over an hour! Nurses or staff should keep patients informed of any delays. This would help with keeping my boss at work informed that I will be late back and give me the chance to calm down with a coffee.

Recommend
Dignity/Respect
Involvement
Information
Staff
Communication
Communication nurse