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4th July 2024


The female paramedic that handed over to a member A&E specifically stated that I told them that I rated my chest pain 3/10 when she didn't even ask me! And my pain was in fact a 6! I was highly appalled, me having a child nursing background myself. I wouldn't be surprised if other recordings were altered I don't understand why she did this. I waited almost 20hrs to see a doctor that day and wonder if I would have been seen sooner if I had correct documentation. Additionally the doctor that discharged me said that This has been my worst hospital experience.

Suggested improvements
Do checks to ensure documentation is following hospital procedures

Experience
Dignity/Respect
Involvement
Information
Kindness
Doctor communication
Communication nurse