King Edward VII Hospital

King Edward VII Hospital 2022-06-29 Person 5 5 0

14 weeks ago I went unilaterally deaf from SSHL and was a massive shock. I have been struggling to cope with bad tinnitus that has massively effected my sleep. I also had many practical unanswered questions regarding how to move forwards and adjust to my new normal. The appointment that I had with Berkshire Hearing & Balance at King Edwards on 27/06/22 at 2pm was the first time since I went deaf that someone listened to my concerns, gave me solid practical advise that would improve my quality of life regarding tinnitus and started the process of fitting me for the appropriate hearing aids. I can’t stress enough how appreciative I am to have had not just practical care with my hearing and tinnitus, but also I felt supported emotionally and understood. Just to feel as though I was talking to a healthcare professional who not only had the specific knowledge about my type of hearing loss, but also that they took the time to give me some emotional support and listen was so, so appreciated.

I was totally satisfied with the care I received.

King Edward VII Hospital 2022-06-28 Person 4 5 0

We have docked one star because although the treatment at the hospital was superb, I did not receive a letter about this appointment and only found out I had it when I was phoned to change the time. If that had not happened I would have missed my slot and had a blackmark against my name, which would not have been my fault. Also when we arrived the person manning reception sent us to the wrong department as we had to ask because of the lack of letter and then had no idea where ENT was when we returned. This nearly made us late and I had to walk a lot further than necessary which I found difficult

Please see above

King Edward VII Hospital 2022-06-28 Person 4 5 0

The consultant is leaving. He was one of the best i have seen for years. He is an asset to King Edward Audiologist

Need more consultants like him

King Edward VII Hospital 2022-06-28 Person 5 5 0

Excellent service

None

King Edward VII Hospital 2022-06-28 Person 5 5 0

The Audiologist [name removed] is very experienced and helpful

The Audiologist [name removed] he was Very supportive gave me lots of advice for my ear problem explained me nicely about Tinnitus too. I am very pleased and grateful to [name removed] Thank you NHS

King Edward VII Hospital 2022-06-24 Person 5 5 0

[name removed] was incredibly kind and helpful. Explained everything thoroughly and really appreciate the time taken. Very patient. Thanks for everything.

Nothing

King Edward VII Hospital 2022-06-21 Person 5 5 0

I was as always looked after, and things explained to me.

Nothing I can think of.

King Edward VII Hospital 2022-06-21 Person 5 5 0

Great service

N/a

King Edward VII Hospital 2022-06-21 Person 5 5 0

Very good service and excellent staff nothing all very good

Nothing all very good

King Edward VII Hospital 2022-06-21 Person 5 5 0

The Diabetes Team at King Edward VII are very supportive and understanding AND knowledgeable!

Service was great from start to finish.