Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Kettering General Hospital
2016-07-27
Person
4
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a patient
27th July 2016
Polite staff but takes too long waiting for assessment.
2016-10-17 08:31:26
Response from Kettering General Hospital
We are sorry you experienced a ‘long wait time’, and hope that once seen, you were provided with a high quality and responsive service which went some way to mitigating your dissatisfaction with their wait to be seen. As a service we are committed to meeting our contracted response times of one hour for urgent Accident and Emergency and emergency ward referrals, three hours for routine A&E referrals, and twenty-four hours for all other ward referrals. However, we understand that there will be occasions where waiting may be longer, for example, during periods of high referral rate or where there is a need to prioritise cases due to the severity of health or risk concerns identified. We would welcome feedback and enquiry from any patient who had to wait longer than they felt acceptable.
Kettering General Hospital
2016-07-27
Person
5
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a carer
27th July 2016
A lot of helpful information.
Very good advice as I haven't been very aware of the mental health side.
Kettering General Hospital
2016-07-27
Person
5
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a carer
27th July 2016
Good explanation and support from the team as very helpful.
Kettering General Hospital
2016-07-27
Person
3
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a patient
27th July 2016
Kettering General Hospital
2016-07-27
Person
5
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a patient
27th July 2016
A plan of action for coping until improvement in my situation.
Kettering General Hospital
2016-07-27
Person
4
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a patient
27th July 2016
Kettering General Hospital
2016-07-27
Person
5
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a patient
27th July 2016
Mark has given better understanding with accepting the only influence with drink is by lack of control.
Not letting the alcohol influence my decision to take control of my feeling and to keep a positive and focussed head when things get tough.
Kettering General Hospital
2016-07-27
Person
4
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a patient
27th July 2016
Staff were friendly and understanding.
Kettering General Hospital
2016-07-27
Person
5
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a carer
27th July 2016
Extremely good.
Kettering General Hospital
2016-07-27
Person
5
5
0
Review of Acute Liaison Mental Health Team (KGH)
written by a patient
27th July 2016
Today's care made me feel understand that trying to bury my feelings causes a knock-on effect when difficult situations arise in the present.