Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LP
9,002
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Isebrook Hospital
2021-04-30
Person
4
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
Good care, listens to me if i have questions.
Suggested improvements
no information given
2021-05-07 11:48:25
Response from Isebrook Hospital
Thank you for your feedback. We are currently reviewing the Ward information pack ,but I am pleased to your hear that all your questions were listened and answered
Isebrook Hospital
2021-04-30
Person
4
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
no information given
Suggested improvements
early morning tea - horlicks at bedtime
2021-05-07 11:53:04
Response from Isebrook Hospital
Thank you for your feedback .We apologised if you were not satisfied with hot drinks in the morning, but we always give a good choice of hot drink ie:- hot milk black or white coffee hot chocolate Horlick herbal Tea as cold drink we usually offer;- water ,orange or apple juice
Isebrook Hospital
2021-04-30
Person
4
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
Quick response to patient's bell.
Sympathetic when patient upset.
Suggested improvements
no information given
2021-05-07 11:57:46
Response from Isebrook Hospital
Thank you for your feedback We are carrying out a call bell audit to identify the length of time for the staff to answer the bell hoping this will improve the issue in the imminent future. Staff are very involve with patient psychological state -caring means everything for our staff from answering the bell ,washing/dressing to mentally support especially during the COVID .
Isebrook Hospital
2021-04-30
Person
4
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
Because everyone involved did their very best to reassure me and make me feel cared for and at ease.
Suggested improvements
I wouldn't presume to comment.
Nobody's perfect!
2021-05-07 12:00:06
Response from Isebrook Hospital
Thank you for your feedback .We are please to hear you felt comfortable and cared. Our staff always tried their best to make sure the best care is provided.
Isebrook Hospital
2021-04-30
Person
4
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
Sometimes need to go toilet and have to wait quite a long time due to lack of staff.
Suggested improvements
Have a drink after the meals and also a drink in the evening, its a long time till morning.
Isebrook Hospital
2021-04-30
Person
4
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
Kind staff
Suggested improvements
Nicer food
Isebrook Hospital
2021-04-30
Person
4
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
I felt i was treated well
Suggested improvements
no information given
Isebrook Hospital
2021-04-30
Person
1
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
30th April 2021
Doctor called late, refused to answer ANY questions, spent 5 minutes actually shouting down the phone at me. Once I managed to calm him down, still refused to answer questions then hung up without warning.
Suggested improvements
Called on time, answered questions, maintained a professional attitude and basic levels of etiquette expected in a civilised society.
2021-05-05 12:41:25
Response from Isebrook Hospital
I am really disappointed that this was your experience. I have passed your review to the service manager for immediate action. In the meantime, you may benefit from a confidential chat with our Patient Advice and Liaison service, which can be contacted on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.
Isebrook Hospital
2021-04-30
Person
4
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
No information given
Suggested improvements
No information given
Isebrook Hospital
2021-04-30
Person
5
5
0
Review of Adult Community Beds - Hazelwood
30th April 2021
All the staff were very good.
Suggested improvements
no information given
2021-05-07 12:45:03
Response from Isebrook Hospital
Thank you very much for your positive feedback your comment will be share with our staff
