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Isebrook Hospital
2022-10-18
Person
1
5
0
18th October 2022
I chased East Northants CMHT following a phone consultation as I was promised two things 1) that I would be sent an online questionnaire to help with my consultation, and 2) that someone would be in touch. I never received either of these things. I called to chase these items and I was assured I had been assigned to someone called ‘[name removed]’ and that they would be in touch with me that week. This was a month ago and I still haven’t heard anything regarding the next steps of my care. It really is no wonder people feel apprehensive to speak to their doctors about mental health if this is how they can expect to be treated.
Suggested improvements
Don’t promise things you can’t deliver and address the issues in your IT system that lets people fall through the gaps
23rd November 2022
Response from Isebrook Hospital
We are very concerned to read your review and would like to better understand what has happened so we can put matters right for you. Please contact the service manager. Best wishes, Hugh Jones, Patient Experience Manager.