Share review of Isebrook Hospital

Isebrook Hospital 2023-01-12 Person 1 5 0

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I have not been able to speak to anyone who can answer my questions. I have been put on medication then left without meds causing a sudden stop of meds. I have been told I would be called back and no-one has. I have no clue what is happening, I have been told I will be getting an appointment but not heard anything for months. One of the doctors was very rude and refused to remove his mask or where a see through one so I could see his mouth to help me understand what he was saying despite the lifting of COVID restrictions. I don't seem to be able get on-line video appointments which would make the service much more accessible to me not only by reducing anxiety but also would enable me to have subtitles on so I could read what is being said. A nurse asked me what I felt about my diagnosis then told me my feelings were not normal and we're wrong. She asked how my condition affected me with a view to helping but then ignored what I explained as the difficult I was having told me my condition must mean I am unable to get to work on time and told me to by an alarm clock to fix this. The idea that this is a service is laughable. I will make a point of saying that many of the staff have been very pleasant, it is only the one doctor I found to be unprofessional and unpleasant. However I have not got any of the help I need, I have been left without meds and my experience of the service you provide has been very poor. I find it particularly concerned that a service that is ment to be designed to help people who have mental health conditions and nerodiversity conditions should be so inaccessible and seems to have so little understanding of the difficulties faced by people with such conditions. This service does not appear to have made any attempt to make the service accessable to people with disabilities. Even this survey does not follow my colour settings making it difficult to read.