Hull Royal Infirmary 2013-03-09 Person 0 5 0

arrived at aau from accident and emergency a brain scan was done almost immediately we where taken into the day room and had to wait 6hours and 20 min approximately despite being informed by a nurse that a doctor was for her working in the area this was before 5pm at 10 past 11 pm a doctor arrived who said he was sorry for our wait he was from a fresh shift after a further examination we waited to see another doctor who gave another examination we finally left the hospital at 20 to 1 am along with us where other patients who also had been waiting for hours and hours we all agreed third world care and the total lack of information was horrendous one old lady was repeatedly told transport was arranged for her hours later she was told it was not arriving and because it was now midnight a bed was ready and she can stay the night iwas told by another patient she had been sitting in the same wheel chair since 12am dinner time the announce ment that she had a place to sleep was greeted with sarcastic clapping the nurses as usual where great lack of a doctor and total lack of up tt date information was a big let down to us all .also the staff nurse in a and e said she called us two or three times as the main area was completely full we sat with other patients in the small arrival area where we never heard our name called i even approached the arrival desk to ask how much longer do we have to wait as we had waited over an hour and was informed by her we had to wait three hour minimum to see a doctor even for a suspected stroke we heard our name called and the staff nurse was brilliant and organised a stroke team to come quickly to examine my wife after they had seen her we still had to wait over another hour before a doctor examined her and moved her onto aau is there a better system for calling patients in a and e asthe present one seems out dated thank you