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14th August 2022


Not as expected was told a few things at hospital but due to covid restrictions they weren’t actually true, mixed reactions but when approached staff today 12/8/22 very informative caring and helpful, mum looked well looked after.

Suggested improvements
Better communication with family before arrival and when settled in as we had not been explained any procedures and assumed same as hospital and kitchen and kettle facilities for guests.

Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff
Experience
Rating not given.