Share review of Hospiscare

Hospiscare 2022-09-09 Person 4 5 0

All the care given was very good by those staff urses we made contact with and/or visited us and our dad. However, there was increased stress and anxiety if we needed to contact to contact anyone ourselves in a crisis (or for information) due to the phone call situation. It was not appropriate to have to go through triage and not to be able to speak to anyone in the team dealing with our dad - very impersonable.

I think there needs to be a separate feedback form for carers/family of a deceased patient - this form seems to be trying to do both and it does not work. More face to face time with family to discuss the situation and issues arising and what was likely to happen would have helped rather than a 10 minutes phone call once a fortnight.