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Written by a family member
25th January 2020


I have nothing but praise and admiration for all involved. In my eyes, they are all heroes who made a potentially traumatic situation bearable - uplifting even I am so, so grateful. My only observations - not at all a criticism - is that when both my mother and father approached "end of life". They were (naturally) surrounded by many nursing/care staff from NHS and private organisations I think this can be bewildering and distressing if time and effort is not sufficiently applied to explaining roles and co-ordinations. It was difficult for my brother and I to properly understand. As early single point of contact could help explain and soo the, perhaps.

Recommend
Dignity/Respect
Involvement
Information
Caring
Trust
Support Staff