Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
6,599
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Highfield Clinical Care Centre
2020-09-22
Person
4
5
0
Review of Serenity
written by a patient
22nd September 2020
Fay made me feel comfortable and was very supportive
Highfield Clinical Care Centre
2020-09-22
Person
5
5
0
Review of Serenity
written by a patient
22nd September 2020
I felt valued and safe. It was a relaxed environment and I felt alot more at ease one it had all started because of the staff
Highfield Clinical Care Centre
2020-09-22
Person
5
5
0
Review of Serenity- children and young people
written by a family member
22nd September 2020
Great communication before the meeting & texts to "check in" to see if I was ok
Greeted with a friendly face and a smile
Highfield Clinical Care Centre
2020-09-22
Person
5
5
0
Review of Serenity- children and young people
written by a family member
22nd September 2020
The professionals listened to myself (parent) and my child. Very kind and compassionate
Highfield Clinical Care Centre
2020-08-31
Person
4
5
0
Review of Serenity- children and young people
written by a family member
31st August 2020
Because of covid the children did not interact with the staff, but the information and care I received helped in all fields for myself and my children
Highfield Clinical Care Centre
2020-08-31
Person
4
5
0
Review of Serenity- children and young people
written by a family member
31st August 2020
Because of covid the children did not interact with the staff, but the information and care I received helped in all fields for myself and my children
Highfield Clinical Care Centre
2020-08-29
Person
4
5
0
Review of Serenity- children and young people
written by a patient
29th August 2020
Staff were really nice and helpful, I was always given information to help me understand my situation and how it will affect me.
Overall this service really helped :)
Highfield Clinical Care Centre
2020-08-29
Person
5
5
0
Review of Serenity- children and young people
written by a family member
29th August 2020
The service received from Serenity was second to none. Every aspect was dealt with compassion and sensitivity.
There was available to us even outside working hours. Regular phone calls...regular updates and monthly check ins.
I couldn't recommend this service enough. Outstanding.
Highfield Clinical Care Centre
2020-08-27
Person
4
5
0
Review of Serenity- children and young people
written by a family member
27th August 2020
Offences out of county meant serenity was not aware of us.
Highfield Clinical Care Centre
2020-08-27
Person
5
5
0
Review of Serenity- children and young people
written by a family member
27th August 2020
Millie was great through everything and helped with counselling to the process of what was to happen. She was honest with what would be next whether the outcome was good or bad but she supported not only my sons but the whole family through out. Even if it was a call to chat if things was on my mind as a parent and how to deal with my son through a traumatic event. She was the one person I know i could trust and be honest with. She truly was a diamond for my family
