highfield-clinical-care-centre

Highfield Clinical Care Centre

Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
 
6,599 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 66 of 655
 
Review of MSK Physiotherapy & ESP Team (Highfield)
13th April 2021


Jennifer, Physiotherapist,always rang on time,and was clear and informative.Very patient with me.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
 
Review of MSK Physiotherapy & ESP Team (Highfield)
12th April 2021


quite competent, friendly and caring approach

Suggested improvements
None to suggest

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of MSK Physiotherapy & ESP Team (Highfield)
12th April 2021


Empathetic, patient and caring physiotherapist

Suggested improvements
Nothing

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of Serenity- children and young people
10th April 2021


Because they made me feel safe.

Suggested improvements
Nothing.

Kindness
Understanding
Listening
Safe
Experience
 
Review of Serenity- children and young people written by
10th April 2021


Very good.

Suggested improvements
Nothing.

Dignity/Respect
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Staff
Safe
Supported
Cultural needs
Parent Dignity
Experience
 
Review of Serenity written by a patient
10th April 2021


Kayleigh was great.

Suggested improvements
Nothing.

Dignity/Respect
Involvement
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Staff
Safe
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Rating not given.
Spiritual needs
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Experience
 
Review of MSK Physiotherapy & ESP Team (Highfield)
7th April 2021


I received the best possible care and attention. Due to the Covid pandemic my physio was carried out over the phone. The therapist was always on time and fully explained all the way through my treatment. The therapist was friendly and polite, I felt reassured that the treatment I received was the best for me. The therapist always asked how I was feeling at the start of each week and listened when I had concerns about my knee. I received excellent care and treatment and was treated with respect. Nothing seemed to much trouble and she gave me other options for the future now the physio has ended.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Cultural needs
 
Review of First Contact Physiotherapy-Highfield
24th March 2021


Great consultation, listened carefully and did appropriate plan and actions.

Recommend
Dignity/Respect
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Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of First Contact Physiotherapy-Highfield
23rd March 2021


Lovely phone manner, very knowledgable and helpful.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of MSK Physiotherapy & ESP Team (Highfield)
23rd March 2021


I was given exercises that were explained clearly despite not being able to see physio/personal trainer in person. Sam (physio) and Arren (personal trainer) were great and really helped me.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Cultural needs
 
 
Page 66 of 655

Highfield Clinical Care Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Highfield Clinical Care Centre: http://iwgc.net/ejptc