Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DNReviews
Reviews
I don't really understand the last two questions which may have more relevance in a physical examination.
We apologise that the practitioner was unable to access your information. We are working hard with our acute colleagues to address the access issue.
Thank you for this feedback. I have sent your comments to the service manager for action. Best wishes Hugh Jones, Patient Experience Manager.
The culture and spiritual /faith needs were not applicable in this matter.
James Bell was very thorough with me on telephone appointment
We apologise that you felt you had to wait for your follow up appointment but the duration between us based on clinical need. We should have given you the opportunity to discuss this with the therapist.
Excellent
I valued the continuity with Abby and she was always considerate and supportive. I felt confident about the advice and exercises she gave me
Excellent tailored physio after difficult covid restrictions. Didn't feel rushed, practitioner patiently explained all options in full under my stupid questioning. Was also giving up his lunch to ensure I had full session.
Very well informed about all appointments.
Had the opportunity to decide what and how I wanted to be treated.
Room for alternatives when I misunderstood on the day of the appointment.
Great assurance for the future.
Very helpful and polite.
Thank you
Had my first face to face appointment today.
Went in on time and had a very good consultation .
John was very thorough and explained everything clearly to me .
Came out feeling in a much easier frame of mind then when I entered
Thank you for
the good service
All my consultations were by phone but I built up a good relationship with my Consultant and felt the sessions were as good as being seen in person. She was extremely thorough and caring at all times. Everything was explained in a way I could understand. I felt I was given first class treatment by Bernadette. I couldn’t fault her in any way.
Thorough assessment by the physio located the root cause of my long standing pain - something no one had done before! The exercises given worked like magic!
They made it very easy for me.