highfield-clinical-care-centre

Highfield Clinical Care Centre

Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
 
6,599 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 19 of 655
 
Review of Serenity
21st September 2022


Looked after really well.

Suggested improvements
Nothing.

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Safe
Supported
Spiritual needs
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Experience
 
Review of Serenity
21st September 2022



Dignity/Respect
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Review of ISVA Adult
21st September 2022


I came here thinking it was going to be and horrendous experience but I was treated with kindness and compassion, and the tea and biscuits helped!


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Rating not given.
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Review of Serenity written by a patient
21st September 2022


I felt very comfortable and the staff made me feel at ease and was lovely to me. I was explained thoroughly the process.

Suggested improvements
Nothing.

Dignity/Respect
Involvement
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Rating not given.
Spiritual needs
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Review of Serenity
21st September 2022


Very respectful and understanding.


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Rating not given.
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Review of Serenity
21st September 2022


The service was really good and they look after you and good at explaining everything very helpful.


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Safe
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Review of Serenity- children and young people
21st September 2022


Put at ease.


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Rating not given.
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Safe
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Review of Serenity- children and young people
21st September 2022


Talked through process, made my daughter feel at ease.


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Review of MSK Physiotherapy & ESP Team (Highfield)
21st September 2022


[name removed] who treated me made me feel welcome and relaxed. She went out of her way to answer all my questions and even let me have a try of one of the excercise bikes. She was relaxed and approachable and nothing seemed too much trouble.

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
 
Review of MSK Physiotherapy & ESP Team (Highfield)
21st September 2022


I tell how i feel, many thanks for this opportunity to give a feedback

Suggested improvements
thank you, in general I'm satisfied as it is, but I think it's not enough just to show us what to do at home, but the doctor himself must take care of my hand, like the doctor does in the private clinic, I think if I don't frequent the private clinic anymore, my hand wouldn't move, thanks to the private clinic my hand has improved, the doctors here should work together and do the proper exercises for the patient, not only to inform him but to get involved, thank you very much

2022-09-27 10:59:11
Response from Highfield Clinical Care Centre

Thank you for your review. I have passed your comment to the service manager for a full response. Best wishes, Hugh Jones, Patient Experience Manager

Experience
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Page 19 of 655

Highfield Clinical Care Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Highfield Clinical Care Centre: http://iwgc.net/ejptc