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Felt listened to and not “just another patient” to hurry along. Appropriate help and advice which felt very personal (in a good way) and not just the exercises, but other avenues and resources to try, such as the Pain Toolkit. Having been on the ‘Medical Merry-go-Round’ and stopping here for a while before getting back on again, it saved me from sliding into a deep depression, apart from giving me physical/practical benefits. The interactive exercise programme was motivational.
I am really sorry this has been your experience. I will pass on your comments to the service manager. If you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.