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12th November 2021


My experience for physio at Highfield following a partial knee replacement was excellent. Everything was explained to me by the physio Aaron who went through all the exercises I had been given to do at home to make sure I was doing them correctly. He gave me confidence to progress to doing things home which I had been nervous about (eg getting and out of the bath!}. This was all followed up 4 weeks later with a phone call from him to check on my progress.

Suggested improvements
You cannot improve on perfection! My only problem was with the very first appointment being over the phone as physio over the phone doesn't really work. I felt much happier when I had seen a 'real person' but I do understand that with the Covid restrictions this is not always possible.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
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Spiritual understanding
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Cultural needs
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