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11th August 2022


[name removed] was extremely supportive and pleasant to talk too.

Suggested improvements
I feel as though support should continue even if a person chooses not to precede with the investigation. I was happy for my support to finish as I am paying privately for counselling.

16th August 2022
Response from Highfield Clinical Care Centre

You make a very valid point which I have passed to the service manager. Thank you. Hugh Jones, Patient experience Manager

5th October 2022
Response from Highfield Clinical Care Centre

The role of the ISVA is to support throughout the Criminal Justice Process, once this process has come to an end the client will be signposted to appropriate services.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs