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6th July 2022


My issues were addressed.

Suggested improvements
Perhaps more time to go over the exercises.

20th July 2022
Response from Highfield Clinical Care Centre

Thank you for your feedback and I am glad we could help. We are constrained by time, but we want to make sure that you understand the exercises so you can practice these. Please ask and I am sure the physiotherapist will help. Best wishes, Hugh Jones, Patient Experience Manager

5th October 2022
Response from Highfield Clinical Care Centre

Thank you for your feedback. It's important that you feel that the exercises have been explained clearly so that you can complete them without any hesitation. We've recently invested in a new exercise programme which allows the therapist to monitor and review your exercises remotely which we think is a great addition to the services treatment options. If you are ever unsure of your exercises please don't hesitate to get in touch we'd be happy to go over them.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Rating not given.
Cultural needs
Experience