Goring Hall Hospital - part of Circle Health Group 2022-12-10 Person 5 5 0

In the last year I have had two total knee replacements at Goring Hall as an NHS patient. The surgery was carried out by Mr Nirav Shah. The care I received from start to finish was outstanding. From the first phone call from Mr Shah’s secretary, I had no doubt that I was valued, would be treated well and would receive superb care. She kept in touch with me throughout the time before and after both surgeries and was extremely polite, friendly and efficient. I knew that I could go to her with any queries, which I did, and she helped and reassured me. At my pre-assessment both nurses were kind, efficient, patient and treated me with the utmost respect. They explained everything in detail to me and reassured me about what was going to happen.I therefore went in to hospital feeling confident When in hospital for my surgery the nurses were all compassionate and understanding and I received superb care. Mr Shah visited me prior to my surgery on both occasions and also the next day to see how I was. He was reassuring and I could tell he really cares about is patients. Both times I had my surgeries I was visited daily by excellent physiotherapists. They were knowledgeable and compassionate whilst still setting me challenges.I also saw the same physios as an outpatient which provided continuity and gave me confidence. All the staff, including doctors, nurses porters, students and cleaners were exceptionally, polite, caring and empathetic. The food at all the meals was of an extremely high standard. I cannot speak highly enough of the care and treatment I received at Goring Hall.