Glasgow Royal Infirmary

Following a consultation at GRI I was so appalled and freaked out I walked away and received treatment elsewhere…. And with much better outcomes than those offered at GRI I am not a lab rat, I do not wish to be part of someone’s next paper and I have a right to make my own fully informed choices! And refusing one route should not mean being questioned whether I felt another should be questioned or refused. I suggest you employ some mystery shoppers!!!! I wouldn’t come back to GRI if I was at deaths door based on my experience; and also the better outcomes and approach I received elsewhere!

I have had bum problems for over 2 years.my gp examined me abd referred me too endoscopy dept Royal Infirmary. After a lengthy wait I got an appointment. They examined me and booked another appointment for an operation..went sbd the operation had nothing too do with whats wrong with me.Gp re referred me back.They examined me and could not even find the problem ( diagnosed by 2 different gps) and said nothing we can do as couldn't find anything wrong.abysmal doctors.complaint ongoing.

I have suffered from bum problems for years. Gp said possible fistula.waited ages too get a appointment with endoscopy dept.Docyor did a operation..no effect. My gp referrer me again after a long wait.got examined and the doctor could not even see what the problem is.my gp could and I can even feel the problem myself. Abysmal doctors

Time you got in a mystery shopper! I was told I’d probably end up with a permanent stoma! Cancelled surgery and went private: no stoma not even a bowel resection I wouldn’t come back to GRI if my life depended on it!!!!

I recently had to have an operation in Glasgow Royal under the care of Dr Kevin Burton and was admitted to ward 56. The care and communication with Dr Burton was excellent and everything was explained to me in a clear manner regarding my operation and my aftercare which was all very reassuring . My aftercare was on ward 56 and all staff was brilliant, the nurses took time listen and deal with any concerns I had in regard to my recovery ,all Health Assistants were excellent and nothing was too much trouble especially Emma who covering night shift during my stay and was excellent with a lovely caring attitude .

Nurse Gillian McIntyre (Clinic 5, my appointment 11.15am, 19 February ), her colleagues and student nurse were so caring, helpful and friendly, I couldn’t have asked for any better treatment.

I had a 6 hr operation done I had two surgeons my first surgeon who is mr Sanjay Gupta orthopaedics and my second surgeon professor Stephen Lo plastic surgery I could not fault, the duty of care, I had from both the surgeons and their team and the nurses over an eight week period I spent 15 days in hospital I have never been in the Royal infirmary before could not fault it. I am very grateful and blessed for all the support. I am still having from both surgeons after my cancer diagnosis. I couldn’t thank them enough for my the duty of care. Thank you from the bottom off my heart. Isobel

At 4 am this morning I had to take a taxi to Royal ( Dizziness/fall. From the reception desk to discharge at 2.45pm every member of staff treated me as if I was one of their family. I was within 10 minutes wheeled to assessment centre. Staff were exhausted a, but new staff were coming in after weekend pressures. Although having to wait as staff stilld dealing with emergencies I can't name all but nurses Angie and Elaine kept checking, preparing gown once in cubicle and taking BP's, oxygen and temperature and diabetes tests whildst dealing with crowded cubicles. About 9AM A Wonderful Asian lady doctor listened asked important questioning and kept me informed of all examinations. I was even given a precautionary stomach X Ray and blood tests.At every stage I was treated with totally professional, sensitive care from all staff from porters to nurses to doctors About 2pm I was helped into my clothes, wheeled to and even helped into taxi by nurse Elaine. Despite all other ongoing demands and new patients coming in "The Royal" staff were magnificent ( all working under terrible pressure) and working together as a team - with pages of patients records and examinations needing to be carefully filled in I received the highest quality of care, explanation and advice as to follow up all they had done. Mr Stephen Joyce

I received a Pacemaker implant under the care of Dr Rae & his staff in 2023 who were professional and caring. However a few problems occurred & I was referred several times to the Cardiac Pacemaker Clinic. Each time I attend I am totally stunned by the attitude and lack of caring by the Senior Physiologists. No common courtesy afforded 'good morning etc'. Never look you in the eye or tell you what is going on with your Pacemaker. If you dare ask any questions which may include referring to symptoms you are having, their response is 'I'm only interested in the pacemaker, not what has been happening to you'. I almost dread going to this clinic as you are made to feel you are an inconvenience to them.Having recently been referred to A&E, Endoscopy & X-ray plus my husband to Rhematology, ALL staff showed caring & professionalism. Dare I suggest these senior Physiologists seek work in the veterinary world where Dcaring & professionalism may not be as important.

I'm writing this review as the daughter of an elderly lady brought into A&E after a fall Although busy they took great care with my mum and explained everything to me even calling me at home when I wasn't there. She was then transferred to Ward 53 where the staff couldn't have been more caring or helpful. She has been transferred to Ward 18 and I can't thank them enough both for the care they are taking of my mother but also the time they have taken to ease my anxiety. The doctors, nurses and physiotherapist are all exceptional and I would like them to know how much I appreciate their help and advice. Overall we could not have asked for a better service Thank you