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2nd November 2022


Waited 22 hours for a call back when I was told it would be 2 hours. Finally got to urgent treatment, my dad came with me and explained that I had 3 long term health conditions. The doctor asked us ‘what is M.E?’. This is not a rare condition - millions of people across the world have it. I was shocked. How can I be treated by a dr who doesn’t even know what my condition is, never mind how it might affect the current problem that I have? He dismissed us with ‘just wait’ despite the pain and worry we had. I spoke to my GP the next day and they did more tests and confirmed I had glandular fever - this was never mentioned as a possibility at urgent care. If I hadn’t gone back to my GP on my own back then I would be in a mess right now. Terrible service with a dr I have seen before at the same place and had rude treatment from as well. Makes me never want to go back.

Suggested improvements
Everything

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.