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26th August 2023


I came to urgent care three times within a few says with cellulitis. I did not wait too long each time and the medical staff who dealt with me were very kind and efficient, especially Sarah the nurse prescriber I saw the second time who went out of her way to ensure I got intravenous antibiotics from A&E in the most timely way possible on what was an extremely busy and understaffed night for A&E staff.

Suggested improvements
The third time I came I had phoned 111 resulting in n appointment at midnight yet I was not seen until 1am. This was the longest I had to wait.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food
Rating not given.