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16th June 2021


Doncaster urgent care department was so busy people were sitting on the floor,the receptionist was fantastic as she had to take verbal abuse from some patients and it was not her fault,the doctor was fantastic as well nothing was to much trouble,people were complaining about waiting and some went home so couldn’t be much wrong with them I also heard some people saying that they waited as didn’t want to come at weekend so left it until Monday,I’m not saying that everyone there was not that poorly but if they wouldn’t wait that says it all ,thank you for looking after me and could I say again that the receptionist was brilliant and understanding

Suggested improvements
For my visit nothing else could have been better

Experience
Dignity/Respect
Involvement
Information
Staff