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10th August 2021


The service I received from the health profession was great, can’t fault it. Was looked after and helped the best way they could. however I’m a pregnant lady with pretty chronic anxiety and the waiting rooms were absolutely overwhelmed with patients, it was very noisy, very hot and so I was sat on the floor in a corridor, outside the clinic waiting room, about 15 meters away from where people were being called through so it was very difficult to hear things and pretty gross having to sit on the floor and I was struggling with high blood pressure and severe headaches so sitting and standing up wasn’t the easiest task but overall, apart from the waiting area situation, the care I received was once actually in a clinic room was great, the dude I saw was very thorough, reassuring and very polite and courteous:)

Suggested improvements
The waiting area situation is out of hand however I understand it’s out of your control how many people come into the clinic so I can’t really complain.

Experience
Dignity/Respect
Involvement
Information
Staff