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24th November 2021


The Doctor I saw was really nice. She was friendly and did all the basic checks I expected but she was unable to do anything other than prescribed 1 days worth of painkillers which I did not collect as I pay for my prescription and at over £1 per tablet is ridiculous. I was advised to call my GP the next day which I did and got the referrals I feel are necessary. I do not understand why the Doctor I saw at urgent care could not have done this? I think we were both frustrated by this and I believe it was not only a waste of my time but also hers and certainly a financial waste. Maybe the NHS would be in better financial shape if I didn’t need to see 2 Doctors for 1 complaint!

Suggested improvements
Give urgent care doctors more powers to treat the patients appropriately. Maybe there is a valid reason for my experience but it seemed like an expensive box ticking exercise to me.

Experience
Dignity/Respect
Involvement
Information
Staff