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10th August 2021


I was asked to visit after a phone call screening because I have asthma. I advise dr on phone that I had done at least 2 lateral flow test for covid and they were negative. When I got there I told the dr I felt like I was going to pass out and he just said I can see other patients while you get together. I said no and had to just carry on. I felt like I had done something wrong as he said you have to get PCR test coz lateral flow are specific to non symptomatic people. Why wasn’t I just told this on the phone rather than waste time. I was hoping I would get some steroids to help with my breathing but no nothing just get pcr test. I then got negative test results and went to my drs who gave me steroids to help with my breathing. Feel as though urgent care dr just washed his hands of me and felt like i was wasting his time.

Suggested improvements
Yes maybe not just wipe there hands of me coz of not doing a pcr test. They could have still prescribed steroids to help me.

Experience
Dignity/Respect
Involvement
Information
Staff