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28th February 2022


I asked the receptionist to sit in the corridor as I had been in shielding due to covid and felt that the waiting room to be very full. I was very happy with her facilitating a chair in the corridor and to go the extra mile to make me feel comfortable.

Suggested improvements
I was given an appointment time but when I turned up at the hospital I had to wait 4 hours above my allocated time. This appointment was at 1.45 am in the morning so I had been up a long time without sleep. I’m OK with the fact that only one Doctor was on but perhaps the appointments could be worked out more accurately.

Experience
Dignity/Respect
Involvement
Information
Staff