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17th March 2022


I was booked for an appt at 11.30 at night. When I got there I was told that there was a long wait. I asked if it could be longer than an hour they said they couldn’t say. I asked could it be two hours they couldn’t say. What was the point of an appointment.?? I went home as had to be up early in the morning for work wasn’t happy with the so called “appointment system” I feel it let me down badly.

Suggested improvements
Stick as near to the appt time as possible

Experience
Dignity/Respect
Involvement
Information
Staff