Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2023-09-06 Person 3 5 0

I was told by 111 to go for 9pm, when I arrived I was told approximately 2 hour wait. I waited over 2 hours to be seen and didn't think anything of it until people who had arrived after me suddenly started to get seen before me. These people had only been waiting 30 mins tops. Then the receptionist called me by another girls name I knew they had messed up something when booking me in. They then seemed to scramble about to get me seen after I had waited 2 and half hours. I was finally seen & the Dr told me I hadn't been checked in correctly. I was in alot of pain and suffering with a fever so to have been made to wait longer than I should have was frustrating, & did not even get an apology for the mess up from the reception staff.

111 should advise you that although they tell you to get there for a specific time, that isn't an appointment & still may have to wait to be seen. The fact you are given a time implies an appointment.