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Doncaster Urgent Treatment Centre 2022-07-26 Person 4 5 0

Rang 111 and a doctor rang back and made an appointment for me to see acute care at the hospital for 10.30pm. Didn’t wait too long to see a doctor who was very thorough and efficient. I was then sent to A and E to be greeted with well there is a 6 hr wait. Couldn’t understand why as I had already seen a doctor. Luckily within an hour I was taken up to the ward for an overnight stay. This wasn’t explained really when I went to A and E so wasn’t sure what was happening. More information needed when you get to A and E from acute care and had already seen a doctor. All staff were kind caring and efficient.

More information given to patient about the procedure when you get to A and E and have already seen a doctor. To be greeted with ‘well there us a 6 hour wait’ when in pain you wonder why as you had seen a doctor.