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5th April 2023


Emily on the esac unit was so kind and friendly. Really went above and beyond to make me feel comfortable and at ease. Unfortunately I cannot remember the nurse practitioners name Saturday am but she was also so gentle and understanding. Such lovely ladies on the unit

Suggested improvements
Lady in bloods was rude. Claimed I wasted time not telling her my veins are rubbish in my left arm even though I had no idea and there were five members of staff across from me all sat round joking and laughing. I’m very scared on needles so this didn’t help me at all.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food