Share review of Doncaster Urgent Treatment Centre

Doncaster Urgent Treatment Centre 2021-06-11 Person 4 5 0

Having not used the A&E service in many years I firstly was feeling very unwell and worried so entertaining the building was daunting. There was lots of staff going about their daily working duties but no support in guiding me to the right place where I needed to be. It wasn’t clear as to where I should stand and who I need to see for my first contact of care. I had to watch other members of the public and see what they did and I then followed. The staff however we are fantastic professional and really calm and understanding. I felt the building was extremely rundown and didn’t feel clean as a hospital should. I then was asked to go to the critical care unit which I found very way to find. Inside the unit the staff was friendly but I was disappointed by the cleanliness the floors. Where I sat it had human hairs on the floor I saw one cleaner that swept over the floor didn’t even come where I was sitting to clean. There was also a parent in there with her two young children that was extremely noisy I feel a member of staff could of approached her just to explain that people are not feeling well and to keep the level of noise down.

I’m waiting in the A&E lady outside it fallen over that security guard came in and asked a member of staff how we needed to helper and a member of staff said that they needed a member of the nursing team to help get the lady up. Suppose security guard seem to be in an out of the department without any help from any staff. I am unsure whether he got the support he needed for the lady as nobody seem to come and help.